Frequently Asked Questions 

AmeriClean is a prominent and established cleaning and disaster restoration company, boasting over 45 years of experience. The business is veteran-owned, led by Jim Pearson, a decorated Vietnam Veteran. Renowned for its expertise in handling residential, commercial, institutional, and industrial clients, AmeriClean is recognized by most insurance carriers for its vast experience and consistent quality service. We emphasizes not just on cleaning and repair, but also on providing attentive and caring service, ensuring customer satisfaction and swift restoration of normalcy to homes and businesses.

Insurance coverage is very situationally dependent. Each policy from each different company will have different levels and types of coverage. The best way to know if your damage is covered is to keep a copy of your policy on hand and call your agent directly with any questions you might have.

Seeing your home damaged is extremely stressful as a homeowner, and it's difficult to know the right course of action. Will trying to clean up on your own help or make things worse? No matter what kind of damage you've incurred, the very first thing you should do is take photographs as long as the area is safe for you to be in. If you have water damage, the best thing to do is extract as much standing water as you possibly can while you wait for help. If you have fans, set them to start drying things as much as possible. They won't be enough to dry the area completely, but they can help to minimize the chance of secondary damage. In the event of mold or fire, it's best to leave the damage alone until a professional can address it. Disturbed mold can disperse spores throughout the home, and fire damages can worsen if improper cleaning techniques are used.

The length of time for proper restoration to occur is dependent on the type and size of the damage. A typical water damage project usually takes 5-7 days to dry and remove any unsalvageable materials. Mold remediation can take anywhere from a few hours to several days, depending on the extent of the damage. Fires cause the most extensive damage and can take weeks for restoration to be completed. Keep in mind these are all estimates, and they're only for the restoration portion of the job. The rebuilding portion of the job, where everything is put back into place, has its own separate process and timeline.

Most homeowners' policies cover most water damages, but not all water damages are created equal. There can be a lot of exceptions to coverage depending on the intricacies of your policy. This is why it's a good idea to be familiar with your policy and call your agent immediately when damage occurs.

A good portion of water damage can be prevented by proper household maintenance. Routine plumbing maintenance, sump pump, and appliance maintenance are effective ways to avoid preventable damages. Preparing your home for the winter can also help avoid damage if you live in a cold climate. Finally, it's a good idea to regularly check the exterior of your home, particularly your roof, for damage to ensure water isn't unexpectedly leaking into your home.

The National Air Duct Cleaners Association (NADCA) recommends cleaning your air ducts every 3 to 5 years. However, this can vary based on factors such as pet ownership, allergies, smoking, recent renovations, and overall home cleanliness. If you experience increased dust, allergies, or have had recent construction work, it may be wise to clean your ducts sooner.

Key indicators include an increase in dust accumulation on surfaces shortly after cleaning, visible dust build-up in vents, musty or stale odors when the HVAC system runs, unusual noise from ductwork, and an increase in respiratory issues or allergies among household members. If you notice any of these signs, it's likely time to have your ducts inspected and cleaned.

Yes, AmeriClean stands behind the quality of our work with a satisfaction guarantee. We offer warranties for specific services, including duct, dryer vent, and HVAC cleaning. The terms and coverage details vary, so we encourage you to contact us directly to discuss how we can meet your needs and ensure your peace of mind.

AmeriClean utilizes state-of-the-art equipment and follows the latest industry standards for HVAC and air duct cleaning. Our technicians are trained in advanced cleaning techniques, ensuring a thorough clean that not only removes dust and debris but also minimizes the risk of re-contamination. We prioritize customer service, transparency, and detailed inspections to tailor our approach to each client's specific needs.

While air duct cleaning involves removing dust and debris from your ducts, AmeriClean takes meticulous care to ensure the process is as clean and non-intrusive as possible. We use containment strategies to prevent dust and debris from entering your living space and employ high-efficiency particulate air (HEPA) vacuuming equipment to capture the extracted pollutants. Our team also wears protective gear to maintain cleanliness and hygiene throughout the service.

Yes, cleaning your air ducts can lead to more efficient airflow and system performance, which can reduce your energy consumption. When your HVAC system doesn't have to work as hard to circulate air through clean ducts, it uses less energy, leading to potentially lower utility bills and prolonging the lifespan of your heating and cooling system.

The duration of the cleaning process can vary depending on the size of your home or business, the complexity of your HVAC system, and the extent of contamination. On average, a typical residential air duct cleaning service can take between 2 to 5 hours. AmeriClean will provide a more accurate time estimate after an initial inspection.

Yes, there are a few simple steps you can take to prepare for our visit:

Ensure clear access to all air vents and registers by moving furniture or items that might obstruct access.

If possible, keep pets in a separate area to ensure their safety and the efficiency of the cleaning process.

Please inform us of any specific concerns or areas of your HVAC system you believe need special attention.

Our technicians are certified by the National Air Duct Cleaners Association (NADCA), ensuring they are trained in the latest techniques and standards for air duct cleaning. Additionally, they undergo regular training to stay updated on the best practices in the industry and the use of the latest cleaning technologies.

To maintain your HVAC system and ducts after cleaning, regularly replace or clean your HVAC filters every 1-3 months, keep your vents unblocked, and schedule annual HVAC maintenance checks. Additionally, consider implementing housekeeping practices that reduce dust and debris, like using high-quality doormats and maintaining a regular cleaning schedule for your home.

Our emergency response team is on standby 24/7. We aim to respond to emergencies within an hour because we understand the importance of quick action to minimize water damage. Contact us anytime, day or night, for immediate assistance.

Yes, AmeriClean extends its services beyond Billings, MT, to neighboring areas. Please reach out to us with your location to confirm service availability. Our goal is to assist as many affected homes and businesses as possible with our expert restoration services.

Our technicians are certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). This ensures they are equipped with the latest knowledge and techniques in water damage restoration, following strict industry standards for service quality and customer safety.

Absolutely! AmeriClean offers warranties on our water damage restoration services. The specifics of the warranty depend on the service provided. We believe in the quality of our work and want to ensure our customers feel secure and satisfied with the restoration process.

Mold remediation is a critical component of our water damage restoration services. We follow a rigorous process to identify, contain, and remove mold, using EPA-approved antimicrobial treatments to prevent future growth. Our technicians are trained in the latest mold remediation techniques to ensure a safe environment for your home or business.

Yes, we can. AmeriClean works closely with insurance companies to streamline the claims process for our clients. From the initial assessment to providing detailed documentation and direct billing, we aim to make the process as smooth and stress-free as possible.

AmeriClean is equipped to handle all types of water damage, including but not limited to, damage from floods, leaks, burst pipes, sewage backups, and storm damage. We understand the unique challenges presented by different types of water damage and tailor our approach accordingly to ensure the best outcomes.

The duration of the water damage restoration process varies depending on the extent of the damage, the size of the affected area, and the materials involved. Generally, the drying process can take anywhere from 24 hours to several days, followed by cleaning and repairs. We provide a detailed timeline after our initial assessment.

Yes, the safety and well-being of our clients and their families, including pets, are paramount. AmeriClean uses safe, non-toxic cleaning products and methods. We're committed to environmental stewardship and the health of those living in the properties we service.

First and foremost, ensure the safety of everyone involved by staying clear of electrical hazards and contaminated water. If possible, stop the source of the water. Then, contact AmeriClean for emergency water damage restoration services. Our team will guide you through the next steps and begin the restoration process swiftly.

To prepare for our visit, please secure any valuables and remove items from the affected area if it's safe to do so. If the water source is within your control, try to stop it to prevent further damage. Provide clear access to the affected areas for our technicians. We will handle the rest, focusing on mitigating damage and starting the restoration process.

We pride ourselves on our rapid response time, offering 24/7 emergency services. We understand the urgency of mold issues and aim to respond as quickly as possible to mitigate damage and start the remediation process.

Yes, we extend our services beyond Billings, MT, to surrounding areas. Please contact us with your location to confirm service availability and how we can assist you with your mold remediation needs.

Our technicians are IICRC (Institute of Inspection Cleaning and Restoration Certification) certified, ensuring that they are trained in the latest industry standards and practices for effective and safe mold remediation.

Absolutely. The safety and health of your family, including children and pets, are our top priority. We use environmentally safe and non-toxic products and methods in our mold remediation process to ensure everyone's safety.

The cost of mold remediation varies based on several factors, including the extent of the mold infestation, the size of the area affected, and the level of damage caused by the mold. We provide a detailed assessment and quote after inspecting the affected area to give you a clear understanding of the costs involved.

Our mold remediation process is designed to address not only the present mold but also the underlying moisture issues that contribute to mold growth. While we aim to prevent mold from returning, maintaining a dry and well-ventilated environment is crucial to avoid future mold growth.

The duration of the mold remediation process depends on the mold's extent and the affected area's size. Typically, the process can take anywhere from a few days to several weeks. We strive to work efficiently to minimize disruption and restore your property as quickly as possible.

Before our team arrives, we recommend securing any valuable or sensitive items and creating clear access to affected areas. We will provide specific instructions based on your situation to ensure a smooth and efficient remediation process.

Yes, we stand behind our work with a satisfaction guarantee. We aim to ensure that all mold is thoroughly removed and that our clients are fully satisfied with our services. We provide follow-up consultations to address any concerns post-remediation.

Indications you may need mold remediation include visible mold growth, musty odors, recent water damage, and health symptoms such as allergies or respiratory issues when in the affected area. If you notice any of these signs, it's crucial to contact us for a professional assessment.

Yes, we serve Billings, MT, and the surrounding communities. Please reach out to us with your specific location to confirm service availability. We strive to accommodate as many customers as possible within our service radius.

Our team is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) among others, ensuring that we are up to date with the latest cleaning techniques and standards. Our certifications reflect our commitment to providing high-quality, professional services.

To ensure the most efficient cleaning process, we recommend removing personal items, valuables, and fragile objects from the areas to be cleaned. Providing clear access to these areas by moving furniture can also help optimize cleaning time and effectiveness.

Absolutely. The safety and health of your family and pets are our top priority. We use eco-friendly and non-toxic cleaning products that are effective yet safe for everyone in your home, including pets and children.

While we employ advanced techniques and solutions that effectively remove most stains, the complete removal of some stains depends on their age, type, and the material affected. During our initial inspection, we will assess the stain and provide an honest evaluation of the expected results.

We recommend professional cleaning at least once a year to maintain the quality and longevity of your carpets and floors. High-traffic or pet-friendly homes may benefit from more frequent cleanings. We can advise on an optimal cleaning schedule based on your specific situation.

Yes, AmeriClean is committed to environmental responsibility. We offer green cleaning options utilizing eco-friendly products and methods that effectively clean while protecting the planet.

AmeriClean stands out due to our certified and experienced team, commitment to customer satisfaction, use of advanced cleaning technology, and our eco-friendly approach. Our personalized service plans are designed to meet the unique needs of each customer, ensuring optimal results every time.

Yes, we understand that emergencies happen. Whether it's an accidental spill, water damage, or another urgent cleaning need, AmeriClean is equipped to provide prompt and effective emergency cleaning services. Please contact us as soon as possible to address your emergency cleaning needs.

Getting a quote from AmeriClean is easy and convenient. You can contact us via phone, email, or our website to discuss your cleaning needs. In some cases, we may recommend an on-site inspection to provide the most accurate quote. Our quotes are comprehensive, with no hidden fees.

AmeriClean offers rapid response times to address your biohazard cleanup needs promptly. Our team is typically able to arrive on-site within hours of receiving your call, ensuring that your situation is managed quickly and efficiently.

Yes, AmeriClean extends its services beyond Billings, MT, covering surrounding areas to accommodate as many clients as possible. Please contact us with your location to confirm service availability and how we can assist you.

AmeriClean’s team is fully certified in biohazard cleanup, adhering to the highest industry standards. Our certifications include OSHA compliance for safety, as well as specific certifications for handling hazardous materials and performing cleanup operations in a variety of settings.

Safety is our top priority. We employ a comprehensive approach that includes the use of personal protective equipment (PPE), safe and effective cleaning agents, and adherence to strict protocols that prevent cross-contamination. Our team is trained to handle biohazardous materials safely and dispose of them according to regulatory standards.

AmeriClean specializes in a wide range of biohazard cleanup services, including bat guano removal, trauma scene cleanup, aftermath trauma cleanup, crime scene cleanup, suicide cleanup services, hoarding cleanup, and more. We are equipped to handle various situations with sensitivity and professionalism.

Yes, AmeriClean provides assistance with the insurance claims process to alleviate the administrative burden on our clients. We work closely with your insurance company, providing necessary documentation and detailed reports to support your claim, making the process as smooth and straightforward as possible.

AmeriClean is committed to environmental stewardship and the health of our clients. We use environmentally friendly cleaning agents and methods wherever possible and ensure that all biohazardous materials are disposed of responsibly to minimize environmental impact and protect public health.

Our team approaches sensitive situations with the utmost respect, discretion, and compassion. We understand the emotional challenges during these difficult times and strive to conduct our cleanup services in a way that honors the privacy and dignity of the family members and all involved.

Cleaning up bat guano requires careful handling due to the health risks associated with histoplasmosis, a lung disease caused by the fungus that grows on bat guano. It is highly recommended to wear protective clothing, including gloves, a HEPA filter mask, and eye protection. The area should be ventilated if possible. Wet the guano with a water and disinfectant mixture to prevent spore dispersal. Use a shovel or scoop to place the guano in a double-bagged garbage bag for disposal. After removal, disinfect all surfaces thoroughly. However, due to the risks involved, it is safest to contact professionals like AmeriClean who are equipped and trained to handle biohazardous materials like bat guano efficiently and safely.

Until our team arrives, it is important to avoid the affected area to prevent exposure to hazardous materials. Do not attempt to clean up any biohazardous substances yourself. Secure the area if possible, and wait for our professionals to arrive and assess the situation safely.

AmeriClean prides itself on its rapid response time. We understand the urgency in situations of fire damage and strive to be on-site within hours of your call, 24/7, to mitigate further damage and begin the restoration process.

Yes, we serve not only Billings but also the surrounding areas. Our goal is to provide prompt and efficient fire damage restoration services to as many affected households and businesses as possible. Please contact us to confirm if we can assist you in your specific location.

Our technicians are certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). This ensures that they are equipped with the latest knowledge and techniques in fire damage restoration, smoke damage cleanup, and water damage remediation.

Absolutely. AmeriClean has extensive experience and the necessary equipment to manage both residential and commercial fire damage restoration projects. No job is too big or too small for our skilled team.

The health and safety of our clients and their property are our top priorities. We use environmentally friendly and safe cleaning agents, adhere to all safety guidelines, and take measures to prevent cross-contamination. Our team wears protective gear and ensures the area is secure before beginning any restoration work.

Yes, we offer assistance with the insurance claims process. AmeriClean works closely with your insurance provider to ensure a smooth and efficient claims process. We provide detailed documentation of the damage and the restoration process to support your claim.

The duration of the restoration process can vary depending on the extent of the damage, the size of the affected area, and the specific services required. After assessing the damage, we will provide you with an estimated timeline for the restoration process. Our team works diligently to restore your property as quickly and efficiently as possible.

Our fire damage restoration services encompass a comprehensive approach including assessment, water removal (if necessary), smoke and soot cleanup, odor removal, sanitization, and repair and reconstruction of the damaged areas.

AmeriClean uses advanced techniques and equipment, such as air scrubbers, ozone generators, and thermal foggers, to remove smoke odor and soot from your property. These methods effectively neutralize odors and clean the air, ensuring a thorough restoration.

Ensure the safety of all occupants by evacuating the property and calling emergency services. Once it is safe to do so, contact AmeriClean for an assessment and to begin the restoration process. Avoid entering the damaged area or attempting to clean up on your own, as this can be hazardous and may exacerbate the damage.